Credit & Collections / Account Receivables

Job Description

Department: Accounting
Accountability: Reports to Credit/Collections Supervisor

Contacts customers with delinquent accounts, initiates appropriate action, and maintains records.

Reviews status of delinquent accounts and initiates collection action by contacting each account according to due date, making a minimum of 50 contacts per day.
Notifies customers of delinquent accounts according to due dates.
Prepares correspondence on delinquent accounts requiring special handling.
Skip-traces accounts according to established practice.
Initiates appropriate follow-up action on mail returned as undeliverable.
Researches disputed delinquent account balances. Notifies Managers of needed corrections of any errors, including misapplied payments, reversed late charges, direct deposit errors, and overpayments from insurance errors.
Initiates repossession orders as authorized, mail customer correspondence to pay balance in 30 days.
Reviews accounts to be recommended for charge-off and assists in report preparation.
Participates in the monthly Past Due meeting and reports status of all delinquent accounts assigned.

Responsible for neatness of work area, security of member files, and reports of delinquent accounts.
Generates reports for management.
Assists in special projects as requested.

Two to three years experience in credit and collection work.
Has a working knowledge of the Fair Debt Collection Act and state and federal laws concerning collection activities.

Allied Trailers is an Equal Opportunity Employer